Hat Creek Solutions LLC Online Privacy Policy

Last Updated: October 2, 2026 Effective Date: October 2, 2026


At Hat Creek Solutions LLC, we are committed to protecting your privacy and personal data. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal data when you visit our website, www.hatcreeksolutions.com, and use our services. 

1. Introduction and Scope

This Policy covers information collected through our website and from people who contact us or hire us. It does not cover information gathered in the course of an investigation, which is handled under California law, our licensing requirements, and our confidentiality obligations to clients.

Our Contact Details: Hat Creek Solutions LLC, PO Box 492411, Redding, CA 96049 530-444-9556 info@hatcreeksolutions.com. https://www.hatcreeksolutions.com/contact-us

We encourage you to read this Policy carefully to understand our practices regarding your data and how we will treat it.

2. Information We Collect 

We collect various types of information for different purposes to provide and improve our services to you. We only collect data that is necessary for the stated purposes.


2.1. Personal Data

This includes information that can be used to identify you directly or indirectly. The categories of personal data we may collect include:

  • Identifiers: Name, email address, postal address, phone number, IP address, unique personal identifiers, online identifiers. 

  • Financial Information: Billing details and payment information, processed by Stripe.

  • Communications: Information you provide when contacting us, such as through our contact form, email, or phone.

  • Professional or Employment-Related Information: Job title, company name (if you interact with us in a business capacity).

2.2. Usage Data

When you access our website, we may automatically collect certain information, including:

  • Device Information: IP address, browser type, browser version, operating system, unique device identifiers.

  • Usage Patterns: Pages visited, time spent on pages, referral source, navigation paths, clickstream data.

  • Location Data: General location derived from your IP address.

  • Cookies and Tracking Technologies: Information collected through cookies and similar technologies as described in section 2.4. 

2.3. Sensitive Personal Information

We do not ask for sensitive personal information through our website. Please do not include sensitive details, such as health information, in our contact form; we will discuss those securely if you engage our services. Sensitive information shared during an engagement is protected under our client agreement and confidentiality obligations.

2.4. Cookies and Similar Technologies

Cookies are small files stored on your device when you visit a website. Some are set by our website and some by the service providers we use. We use a limited number of them:

  • Essential cookies. Our website host, Squarespace, sets cookies needed for the site to work and stay secure. These can't be turned off.

  • Analytics cookies. With your permission, we use Google Analytics to understand how visitors use our site, such as which pages are viewed and how people find us. These cookies are set only if you select Accept All or allow analytics in your cookie preferences.

  • Spam protection. Our contact form uses Google reCAPTCHA, which may set cookies and collect device information to tell real visitors from automated spam.

  • Browser storage and server logs. Our website may store small amounts of information in your browser, such as your cookie choices, and our host automatically logs basic technical information, such as your IP address and browser type, to keep the site running and secure.

We do not use cookies or tracking technologies for advertising, and we do not sell information collected through them.

Your choices. When you first visit our site, you can accept or decline non‑essential cookies. You can change your choice at any time with the Cookie Preferences link at the bottom of any page. You can also block or delete cookies in your browser settings, though some parts of the site may not work properly.

3. How We Use Your Information 

  • To Provide and Maintain Our Service: Including to process your transactions and deliver the services you request.


  • For Customer Support: To respond to your inquiries, provide technical support, and resolve issues.

  • For Analytics and Research: To monitor and analyze trends, usage, and activities in connection with our services.

  • For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or illegal activities.

  • To Comply with Legal Obligations: To meet our regulatory and legal requirements, such as tax and accounting obligations.

  • To process payments and send invoices or receipts.


4. How We Share Your Information 

We do not sell, rent or trade your personal information, and we do not share it with anyone for their own marketing. 

4.1. Service Providers: We use a small number of service providers to run our website and business. They receive only the information needed to provide their services to us, and their handling of it is governed by their own privacy terms. Our current providers are:

Squarespace: hosts our website and stores contact form submissions.

Google Analytics: helps us understand how visitors use our site, and only runs if you accept analytics cookies.

Google reCAPTCHA: protects our contact form from spam.

Google Workspace: delivers and stores the emails we send and receive.

Stripe: processes payments for our services. Card and bank details are entered directly with Stripe, and we do not see or store full payment card numbers.

4.2. Business Transfers: If Hat Creek Solutions LLC is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will post notice on this page before your personal data is transferred and becomes subject to a different privacy policy.

4.3. Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation (e.g., subpoena or court order).

  • Protect and defend the rights or property of Hat Creek Solutions LLC.

  • Prevent or investigate possible wrongdoing in connection with the service.

  • Protect the personal safety of users of the service or the public.

  • Protect against legal liability.

4.4. With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

4.5. Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Where Your Information Is Stored

Hat Creek Solutions is based in California, and our services are intended for clients in the United States. Your information is stored in the United States by us and our service providers. If you contact us from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

6. Data Security and Retention 

6.1. Data Security: We take reasonable steps to protect your information, including:

  • Encryption: Our website uses HTTPS to encrypt information sent through it.

  • Access Controls: Only authorized people at Hat Creek Solutions LLC can access your information, and our business accounts are protected with strong passwords and two‑factor authentication.

  • Data Minimization: Collecting only necessary data.

  • Monitoring: Our website is regularly scanned for security issues 

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6.2. Data Retention: We keep website inquiries only as long as needed to respond and follow up. If you become a client, we keep records as required by law, our professional licensing obligations, and our agreement with you. When information is no longer needed, we delete it securely.

7. Your Choices and Rights

You may ask us to tell you what personal information we have about you, correct it, or delete it. You can also decline analytics cookies at any time through the Cookie Preferences link on our website.

Some requests may be limited when we are required to keep information by law, our licensing obligations, or an active legal matter.

How to make a request: Email info@hatcreeksolutions.com or call 530‑444‑9556. We may need to verify your identity, and we will respond within a reasonable time, generally within 30 days.


8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

9. Links to Other Websites

Our services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


10. Changes to This Privacy Policy

We may update this policy from time to time. Changes take effect when posted on this page, and we will update the "Last Updated" date at the top.

11. Complaints 

If you have concerns about our privacy practices, please contact us first at info@hatcreeksolutions.com or 530‑444‑9556. California residents may also contact the California Attorney General's office.